INSITE ASSESSMENT TOOL
Is workforce management flexible scheduling right for your call center?
So, you’ve decided to design and implement a flexible scheduling policy. Now what? Get started by downloading our free call center scheduling tools: the Flexible Scheduling Due Diligence guide and the Flex-Time Benefits guide. Determine the right workforce management scheduling model for your call center today!
What's inside?
- Understand the different types and benefits of call center flexible scheduling
- Learn how workforce management flexible scheduling improves call center productivity, employee engagement, call center recruitment, and agent retention
- How to develop an effective flex schedule framework that considers your critical environment, financial, cultural, and quality factors